Return and Refund Policy

At Aoraki Oganik, your satisfaction is our utmost priority. We’ve designed our return policy to ensure a hassle-free experience for you. Kindly review the following guidelines to understand our return procedures:

Non-Returnable Items:

Certain products fall under the category of non-returnable items due to their hygiene and consumable nature. As per the industry standards followed by platforms like Amazon and JioMart, products falling under this category are typically considered non-returnable. However, in the unlikely event that you receive a damaged, defective, or different item than what you ordered, we are here to assist you.

Damaged, Defective, or Different Items:

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery. You can reach out to us at support@aorakioganik.com. In such cases, we will initiate a full refund or provide a free replacement, as applicable.

Our team might request images of the packaging and the product to better understand the issue. We reserve the right to verify the damage or defect prior to issuing a refund or replacement. If needed, we may also arrange for the pickup of the product.

Return Process:

If you wish to initiate a return, please follow these steps:

Contact Us:  Reach out to our customer support team at support@aorakioganik.com,
available Monday to Sunday from 10 AM to 5 PM.
Guidance: Our team will guide you through the return process and help facilitate the pickup of the product whenever possible.
Self-Return: If a pickup cannot be arranged by us, you can return the item through a reliable courier service. Once you’ve shipped the product back, share the tracking details with us, and we will reimburse the courier costs.

Refunds and Exchanges: Refunds for returned items will be processed to the original payment method within 7 days of receiving the returned product. If you’d like to exchange the product, the availability of the replacement product will determine whether an exchange is possible.
In case of an exchange, we will arrange for the replacement product with free shipping.

No Refund Policy:

We operate under a strict no-refund policy, as outlined in detail on our website here. It is the responsibility of the customer to cancel their subscription if they no longer wish to utilize our services. We do not offer refunds for any unused portion of the subscription period.

Cancellation of Subscription:

Customers are solely responsible for cancelling their subscription if they wish to discontinue our services. To cancel a subscription, customers can follow the instructions provided on our website or contact our customer support team for assistance.

Exceptions:

In rare cases of extenuating circumstances, such as technical issues or service disruptions caused by our end, we may consider offering refunds or credits at our discretion. Customers experiencing such issues are encouraged to reach out to our customer support team for further assistance.

Inquiries:

For any queries or assistance regarding the returns process, feel free to reach out to us at support@aorakioganik.com, available Monday to Sunday from 10 AM to 5 PM.

Please note that our return policy is subject to change, and any updates will be posted on our website. Your trust in Aoraki Oganik is valuable to us, and we are committed to ensuring your experience with us is exceptional.

[Copyright © Deivos Dawn Enterprises. All rights reserved.][Trademark Notice: Aoraki Organik is a trademark under registration of Deivos Dawn Enterprises.]